Juice Chat attaches great importance to the protection of user privacy and personal information. This Privacy Policy is intended to clearly show you how we collect, use, store and protect your information during your use of our products or services.

Table of Contents

This Privacy Policy applies to all services on the Juice Chat platform. Before you start using our products or services, please be sure to read carefully and fully understand the entire content of this Privacy Policy. If you disagree with any terms of this Privacy Policy, you should immediately stop using our platform services. Once you start using our products or services, you are deemed to have fully understood and agreed to the entire content of this Privacy Policy.

I. Definition

1. You

"You" in this Privacy Policy refers specifically to users who use Juice Chat products or services, including but not limited to registered users, guests and individuals who use our services in other ways.

2. Personal Information

Personal information in this privacy policy refers to information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. It includes but is not limited to the following categories:

  • Basic information: including personal name, date of birth, gender, address, personal telephone number, email address, etc.
  • Personal identity information: including identity document information such as ID card, passport, driver's license, etc.
  • Personal image, sound and video information: including pictures, audio, video and other content uploaded by users or generated through the platform.
  • Network identity information: including system account, IP address, email address and password protection information related to the above, password and password protection answer, etc.
  • Personal property information: including transaction records, consumption records and virtual property information (such as gifts, rewards, etc.).
  • Address book information: including address book contact information uploaded or synchronized by users.
  • Internet access records: including website browsing records, software usage records, click records, etc.
  • Personal location information: including travel information, precise location information, accommodation information, latitude and longitude, etc.

II. How We Collect Your Information

We collect and use your personal information mainly for the following purposes, including but not limited to:

(a) Information You Voluntarily Provide

When you register on our platform or use related services, you may need to fill in or submit relevant information, including but not limited to your name, gender, date of birth, ID number, telephone number, email address, address, hobbies, bank account number and other additional information (such as the region you are in).

Please note that some of our services allow you to share information with other users or social networks, and may even publicly share your relevant information with all users who use the service. For example, the content you upload or post on our platform (including public personal information, lists you create), your response to content uploaded or posted by others, and location, video, audio information related to such information. Other users may also share information related to you (including location data, video, audio information, etc.).

(b) Information Generated During Your Use of the Service

To better serve you, we will collect relevant information generated during your use of our platform services, including but not limited to:

  • When you visit our platform webpage or use related services, we will automatically receive and record your browser, computer or mobile device information, including but not limited to your IP address, browser type, language used, access date and time, software and hardware feature data, web page records you visited, etc.
  • If you download or use our or our affiliates' client software, or access our platform services through a mobile device, we may read your location information and collect information related to the mobile device, including but not limited to device model, device identification code, operating system, resolution, etc.
  • We will collect content you upload or generate through our platform, such as text, pictures, audio, video, etc., as well as the date, time or location information of these contents.

(c) Broadcaster Identity Verification Information

When you register as an anchor on the Juice Chat platform, we need to collect your mobile phone number, ID card information, real name and face information. This information is collected to meet the requirements of relevant laws and regulations on the online real-name system (depending on the actual situation, the real identity information collected in different scenarios may be different). If you refuse to provide such information, you may not be able to use the relevant functions normally.

It should be noted that this type of information is sensitive personal information. We will obtain your separate consent through a pop-up window before collecting it, and please read the "Face Correction Personal Information Processing Authorization Agreement" in detail and click to agree. When performing face recognition, the third-party SDK will collect light sensor information to capture the external ambient light conditions. To ensure information security, when the anchor performs face recognition in the App, we will not store the user's face data, nor will we share it with any third party. After the face verification is passed, the relevant data will be deleted and destroyed immediately, and we will not retain it.

III. How We Protect and Store Your Personal Information

1. Account Security

Please keep your account and password information safe. We use a variety of technical means (such as data backup, password encryption, etc.) to ensure that your information is not lost, abused or tampered with. However, please understand that due to technical limitations and the complexity of the network environment, we cannot guarantee the absolute security of your information.

2. Information Sharing and Disclosure

When using our platform services to conduct online transactions, you may need to disclose personal information to the transaction counterparty or potential transaction counterparty, such as bank account information, contact information or postal address, etc. Please be careful to protect your personal information and only provide it to others when necessary.

3. Information Leakage Handling

If you find that your personal information (especially account and password information) has been leaked, please contact our customer service department immediately so that we can take appropriate measures in a timely manner.

IV. Special Terms of the Privacy Policy

You fully understand and agree that we may collect and use your personal information without your authorization and consent in the following circumstances:

  • Related to national security and social public interests.
  • Related to criminal investigation, prosecution, trial and execution of judgments.
  • For the purpose of safeguarding the major legitimate rights and interests of the personal information subject or other individuals, such as life and property, but it is difficult to obtain the consent of the personal information subject.
  • The personal information collected belongs to the personal information subject that has been publicly disclosed to the public.
  • Personal information legally obtained from legal news reports, government information disclosure and other channels.
  • Necessary measures taken to deal with violations of legal provisions or platform rules.
  • Necessary to sign a contract according to your requirements.
  • Necessary to maintain the safe and stable operation of products or services, such as discovering and handling problems in products or services.
  • Required for legal news reports.
  • Academic research institutions conduct statistical or academic research for the public interest, and have de-identified the personal information in the results.
  • Other circumstances stipulated by laws and regulations.

V. Changes to the Privacy Policy

We may revise this Privacy Policy based on business needs or legal requirements. If the revision results in a significant change in your rights under this Privacy Policy, we will notify you through a prompt on the platform homepage, email or other prominent means before the revision takes effect. If you continue to use our services, you agree to accept the revised Privacy Policy.

VI. Jurisdiction and Applicable Law

The formulation, validity, performance, interpretation and dispute resolution of this Privacy Policy shall be subject to the laws of the Hong Kong Special Administrative Region (excluding conflicts of law). If any dispute or controversy arises between you and us, both parties shall first resolve it through friendly negotiation; if the negotiation fails, you agree to submit the dispute to the court with jurisdiction in the Hong Kong Special Administrative Region.

VII. Child Safety and Protection Standards

Juice Chat ("the App", "we", or "our") is committed to ensuring the safety and protection of all users, especially children. We strictly comply with Google Play's Developer Program Policies and all applicable laws, and we maintain a zero-tolerance policy toward any form of child sexual abuse, exploitation, or endangerment.

1. Minimum Age Requirements

To ensure the safety of user content and social interactions, we have set minimum age requirements for some features. For example, users must be at least 18 years old to register and use our app.

2. Prohibition of Child Sexual Exploitation Content

Juice Chat strictly prohibits any content that depicts, promotes, or facilitates child sexual abuse, exploitation, nudity, or any sexually suggestive behavior involving minors.

Any account found to share, distribute, or produce such content will be permanently suspended, and such incidents may be reported to law enforcement authorities.

3. Protection of Minors

Users must not use Juice Chat to harass, exploit, or harm minors in any manner.

We actively monitor and remove any content or behavior that may threaten the safety or well-being of minors.

4. Parental and Guardian Responsibility

Children are encouraged to use Juice Chat only under the supervision and consent of a parent or legal guardian.

We recommend parents or guardians regularly monitor their child's use of the app to ensure safe online interactions.

5. Reporting and Response Mechanism

If you encounter any content or behavior involving child sexual abuse, exploitation, or endangerment, please report it immediately in the app settings - Feedback.

Reports related to child safety are treated with top priority and will be promptly investigated.

6. Enforcement and Updates

Juice Chat will continuously review and update this Child Safety Standard to ensure compliance with global safety regulations.

When updates occur, we will notify users through our website or other appropriate channels.

For more details on our child sexual abuse and exploitation prevention standards, please visit: https://res.juiceelive.com/front/agreement_juiceChat/child_safety.html

Through this Privacy Policy, we hope that you can fully understand Juice Chat's measures and commitments in personal information protection. If you have any questions or need further assistance, please feel free to contact our customer service team.

Juice Chat Privacy Policy

Contact Customer Service